How can we help? - The biggest ****

Item: FNB (First National Bank)
Rating: 2
Author: Nell-Mari Cooke

I requested a debit card dispute form, from FNB on 27 Nov 2015, which I never received.<br> I phoned them again on 29 Nov - still no form, on 4 Dec I received the form which I filled in and send back to them.<br> I phoned FNB on 6 Dec to ask if they received the form, they said no. I resubmitted the form the same day, phoned again - no form. On the 7th and 8th, I send the form again. I phoned FNB yesterday on the 10th again to confirm. I had to phone 7 times

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Replies (1)

FNB (First National Bank)'s replyOfficial

11 Dec 2015, 09:59

Hello nellmari,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 831376 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply11 Dec 2015, 09:59

Official