WH
Will H
1 reviews | Active since Dec 2011
17 Jan 2019, 14:02
How can we help take your money today
My son went to draw cash at a Nedbank ATM, inserted his card and the machine did not respond in any way, the ads on the home screen remained. After contacting both FNB and Nedbank we were told that the card has to be cancelled. Only to find out that it will cost my son, whose pocket money is R200 a week, a R180 to replace the card. This is absurd as at Std Bank I don't pay a cent for a replaced card. I suggest that anyone reading this moves over to Std Bank asap as clearly FNB should change their slogan to "how can we take your money today"
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FNB (First National Bank)'s replyOfficial
17 Jan 2019, 15:29Good Day Will,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf with ref : ***NF and referred to the relevant department who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply17 Jan 2019, 15:29
Official
Good Day Will,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf with ref : ***NF and referred to the relevant department who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)