How can we Help Ruin your Day, Everyday???

I am extremely irate. I find it especially OFFENSIVE that FNB persists in wrecking my accounts on an on-going basis!! FNB has, once again, demonstrated disdain and disrespect in the handling of FNB accounts.

2nd August 2019: Paid the outstanding settlement for home loan account in full. 2nd August 2019: Paid an EXTRA amount over and above to cover any Future Admin Fees (In other words, my account has a CREDIT balance!) 24th January 2020: Request closure of my home loan account. (My account still has a credit amount which will cover all Admin Fees for many months into the future!) 7th February 2020: FNB decides to refund the credit amount into my Current Account. (Note: I did not request this refund and the account is on ZERO balance where it was previously showing the credit.) 8th February 2020: Admin fees occur after Midnight! So, FNB decides to refund me the day before, and the VERY NEXT Day, FNB decides to charge me again. Change your procedure (mind) much????? 9th February 2020: It is a Sunday. FNB DOES NOT ALLOW ACCESS TO PAY THE HOME LOAN ADMIN FEE ON A SUNDAY!!!!!!!!!!!!!! 10th February 2020: It is Monday, I therefore pay the FNB Bond Admin Fee with aptly named reference: FNB F*Up no. ***). Now, the home loan account is on ZERO Balance once again. In other words, it was I that automatically RECTIFIED yet another of FNB'S mistake/error/glitch/oversight. (Pick your excuse FNB, you have plenty of ready excuses at your disposal .... *sarcasm overload*) 11th February 2020: Receive a snotty message from FNB stating that my Home Loan Account is in Arrears and I must initiate a payment arrangement. 11th February 2020: A second later, log on to FNB app to investigate what is going on.... but Home Loan Account has vanished from the FNB app Profile. 11th February 2020: Log onto FNB Online Account, but again Home Loan Account is no longer available.

I have an immaculate credit record. Always had! Then several years ago FNB totally ******ed up (AS USUAL) leaving me to sort out the FNB mess. FNB blamed a system glitch that made the home loan debit order go off THREE times on the same day. (My account was up to date at that time.) Now, this year 2020, it seems that FNB is again planning to ****** up my IMMACULATE credit record, but this time I can't even see what was done as FNB HAS REMOVED the Home Loan Account from my profile.

This is not a warning, this is not a threat, this is a factual statement, if this affects my immaculate credit record in anyway, FNB will make me VERY, VERY, VERY RICH!

I am tired of FNB System Glitches, Mess Ups, Errors, Miscalculations, Oversights, Blunders, Accounting Errors, Flaws, Mistakes, Dishonoured Claims, False Advertising, FNB Employees that are not able to tell the difference between a credit and a debit balance, Double Charges, *****, Prolonged Response Times, Omissions, Account Deletions, Account Modifications etc ..................... I am tired of having to use my time, my resources, my finances and my effort to FIX FNB's CONTINUOUS NEVER-ENDING WRONG DOINGS!!!

Special note: I have screenshots and voice recordings of all FNB blunders. In other words, I actually have in my possession PROOF of all FNB's past and present (current on-going) wrong doings.

If FNB is able to make grievous blunders on accounts belonging to somebody such as me (who has all my accounts in pristine order, keeps records, has no missed payments, has no late payments, i.e. no errors on my side) then how many more blunders does FNB make on their poor clients that are actually in dire circumstances and could not pay their accounts on time or at all. In other words if FNB treats me and my accounts with such disdain and disrespect, HOW MUCH WORSE are other clients that actually fall behind treated????????