"How can we help ourselves": Avoid Private Clients

Your Private Banking is a farce and an absolute waste of money.

I unwittingly wasted my time and money on the service for 2 years, thinking that I would benefit in some way. In the long run, all I received was a worthless 'Black Card'...

Aside from the fact that my banker changed several times (without any notice or consideration for me as the client), when I was able to contact one of the many bankers, they were inept and unable to help.

The latest addition to my amazing experience highlighting your 'incredible service'; after cancelling the accounts, they have now been reactivated without my permission. It has taken your spectacular banker near on 3 months to cancel the account. To add insult to injury, I have been charged banking fees in the interim, which the credit card department refuse to refund.

This is an internal FNB fault, yet I am charged. It seems the only way to deal with FNB customer complaints is going through HelloPeter. I am flabbergasted at the sheer lack of regard for your hard-won customers. "How can we help you?"; take a look at your marketing departments adverti*****ts and spend some time to give a damn about me like you promised to.