1 reviews | Active since Jul 2016
HOW CAN WE HELP OUR SELFS
SO FNB HAS DECIDED TO REDUCE THE NUMBER OF BRANCHES AROUND OUR AREA THUS INCREASING THE REMAINING BRANCHES CUSTOMER BASE LEADING TO LONG QUES AND OVER WORKED CONSULTANTS YOU HAVE TO WAIT IN QUES. THEY ARE REFFERING MOST OF THERE COMPLAINTS TO ONLINE AND TELEPHONIC PLATFORMS THESE PLATFORMS ARE MOST OF THE TIME UNDER PERFORMING AND CALL CENTRES ARE HAVEING LONG HOLDING LINES.
SECONDLY MY PRICING PLAN ON MY GOLD CHEQUE ACCOUNT WAS SUPPOSED TO BE R105 YET I AM GETTING BILLED FOR VALUE ADDED SERVICES. I DONT REMEMBER THIS CHARGES BEING ADVERTISED BOLDLY ON THE BROCHURE. THESE CHARGES FALLS ABOVE BANK CHARGES.
THEY ARE A REAL RIP OF GUYS YOU ARE PAYING FOR YOUR EBUCS.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)