How can we help ? I don't know you cant help yourself!

<p>I have over the past three weeks received theatening SMS that if I dont submit my KYC? Kentucky Young Chicken? documents my account will be frozen.. I have submitted documents but as I don't know exactly what thet want everytime I go a threat I sent them an email requesting to please notify me which further documents they require. Everytime the Dear Valued Customer automated email with no reaction thereafter. On moday I again got a threat and phoned the call centre and spent 30min to actually get a list and told them that I am out of town and will only be back in the office on thursday to submit the documents. No problem we will not freeze your account as I have now put you on the Exception List. Whatever that means. Guess what. It is actualy easy to guess! My account was frozen today! Call center: We are currently experiencing a high volume? Why, because you are useless.</p>