How Can We Hang-up On You?

<p>So we called FNB Call Centre today for assistance on irregular bank statements - after 30 min of explaining that our statments had no detailed references (descriptors e.g. Vida Cafe or Woolworths etc.) to payments therefore our accountants couldnt allocate expenses/transactions to blank descriptors and/or codes for that particular month. We were told (according to the operator) that this is how FNB statements are done. So we explained that they should look at the months before and after and notice that every expense/transaction that has taken place had a descriptor (for yeasrs in fact), yet this this month was missing and we required these else, well, explain that to SARS... The operator decided to hang up even though there was no raised voices, foul language or any form of disrespect that had taken place towards them. Poor form FNB, really. Bad service, worse atitude to helping out your clients.</p>