How can we frustrate you today...

<p>I'm an RMB Private Bank customer and I've got to say that far from the world-class private banking experience marketed to me, RMB and FNB in general, are experts in wasting my time, driving up my blood pressure, and excuse making.</p> <p> </p> <p>Whether it's:</p> <p>> A service suite rep who tells me that a transaction didn't go through when it did, resulting in my being double-billed and having to go through a few hours of headache to resolve;</p> <p>> Systems that don't synchronise correctly and as such, have mismatched information for me;</p> <p>> The e-mailing of my bank account statements to me in an unsecured manner;</p> <p>> Their payment system going down and leaving me unable to pay for goods and services without sending me a notification to warn me;</p> <p>> Usability issues with the online banking where it's easy to mistakenly provide incorrect information; and</p> <p>> Passing the buck from one department to the next...</p> <p>FNB/RMB succeeds at only one thing: frustrating me to no end. When faced with issues, it's almost always an excuse even when the bank is forced to acknowledge that it made a mess.</p> <p> </p> <p>There was a time where FNB was synonymous with innovation, problem sovling, and great service... sadly, that time is a fond memory...</p>