How can we frustrate you

FNB has moved from How can we help you to How can we frustrate you! I logged a complaint on the website on Tuesday Ref ********** and to date no one has called or emailed me. Prior to this I've been dealing with my so called private banker Lesego Nkala who baffles me in terms of her role as a Private Banker. Next week on the 17th is my one month anniversary since I submitted my simple request to Lesego Nkala on the Bond amount I would potentially qualify for !I fail understand what the issue is here and why she does doesn’t not follow up with the Bond person who is supposed to call me and hasn’t even after bringing it to her attention THAT NO ONE HAS CALLED OR PROMISES ARE MADE TO CALL BACK BUT NOT KEPT! What is the role of a private banker if one has to wait almost a month to get feedback on a simple request. After my last complaint -I felt Lesego could have done better in terms of ensuring that I was indeed assisted and apologized for her incompetence and fellow colleague but instead she just got this Gcina person to email/sms on my availability to which I responded with my availability and I am still waiting for my 3:30 call since last week! I have requested for my Account statements to be sent to my gmail account , I went through a whole verification process and yet I am still getting emails on my work email even after escalating the reoccurring issue to Lesego and today another email came through. I ask again what us the point of a private banker if I am not going to get seamless and premium service? If this is the service I’m getting at inception of my new bond Journey ,I might as well start checking with other banks for my bond While you at it cancel my Life cover I've sent an email on this and again no one has called