EG
Ezmey G

1 reviews | Active since Dec 2016

20 Dec 2016, 09:59

How can we frustrate you?

<p>I have been receiving forex from abroad for over a year now. I have online banking for business and are suppose to be able to access my funds and exchange the forex online when I am happy with a rate I am provided online. I received funds in the beginning of the month and are having trouble accessing it online. This is not the first time this is happening.I called FNB forex and was told by 3 of their consultants that there is a system problem and they would fix it . I even went to see the the branch at Willowbrigde Tygervalley and was promised it will be sorted out! It is till not sorted</p> <p>out. FNB Forex frustrates you more then helping you and that over your own hard earned money which you pay them to managed. In my year of banking with them they have not helping me at all!!!HOW CAN WE HELP YOU SHOULD CHANGE tO HOW CAN WE FRUSTATE YOU?? </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Dec 2016, 10:23
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)