How can we find a way not to HELP clients.

How can we find a way not to help you?

I accidently paid a directors salary into a casual workers Capitec account (used pay and clear option) Friday afternoon from our FNB Business Account

We only noted the error on Monday. Call no 1. I called fnb and the line was breaking up and the lady disconnected me Call no 2. Called again this time I was transferred and again the line was disconnect Call no 3: I called FNB and spoke to Pumla who told me FNB cant help me and I have to call Capitec.

Called Capitec who informed me that they cant help me I have to speak to FNB to recall the transaction. Capitec confirmed that the funds are still in the account.

Call no 4: Called FNB again and spoke to Zinki who assisted me with a Payment Reversal Form

I was however informed that This process takes 10 days Cant be done when a pay and clean function was used (Dont understand why because the funds are still in the account)