1 reviews | Active since Sept 2018
"How can we fail you
Yesterday i was sent an ewallet and went to an atm machine in Braamfontein to withdraw the money. The atm only gave me a receipt but the money was withheld in the machine, i called the customer care for assistance as i needed the money urgently because my daughter is sick and needed to see the doctor. i was told that an investigation will be done and i will get the money after 5 working days. The consultant who was helping made it clear that "They cant help me i must just wait " My daughter needed that money to see a doctor and FNB say i must just wait for 5 days. Im really disappointed in their service and i have a business account with them and im definitely gonna cancel it. Right now a fnb faulty machine has cost my daughter her health.
Thank you FNB , we shall see after 5 days
Good day Joseph Motlhaloga,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Joseph Motlhaloga,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)