How can we delay you

We decided to apply for a home loan thru FNB as I have all my acc's with them. Their home loan dept has no interest in customer service and after submitting a 2nd set of documents they offered us only a 67% bond, while another bank gave us a 90% bond within 5 days! FNB advised me to close my revolving credit acc and reduce my CC limit to see if I would qualify for a higher amount. What should've been a simple process took another week to complete. I had to be the inter-departmental messenger, sending confirmation letters from one department to another. Going into the branch to do this was of no use as the private banker couldn't see any trace of the request 2 days later. They had no sense of urgency, even though I explained that the offer was expiring and again when we managed to get an extension for 5 days. Now our offer is expiring and FNB said that they may have an answer for us tomorrow. Well, it seems they're forcing me to accept the other bank's offer and want me to move my accounts there. How disappointing! I've now made plans to move all my accounts to Std Bank, who's given us a better bond and completed our application in 5 days without requesting numerous documents.