How can we delay you
<p>I have tried opening an account and CIPC registration since 31 March 2017, since then, the last response I had was on 3rd April when they confirmed receipt of all documents they requested from me. Every time I call, they keep giving different stories, and the last two times, they said they are waiting for CIPC to send documents and there is nothing they can do. I mean I did not apply on the FNB website to come and get excuses about another partner of FNB, so I expected them to resolve their issues long ago, but they keep telling you there us nothing they can do. To top it off, you always hold for them for over 30 minutes before they take your call. I am losing a lot of opportunities in the meantime and they say they cannot cancel the whole process now because I am not getting any benefits but only losing. I have lost my faith in their service. The last call I had was with the reference 11-39-37.015 : Recording ***- ********** 497.360779</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good day Mr. dona toloka makofane
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. dona toloka makofane
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
I do not even know why you bothered saying you logged a formal complaint on this matter, because it is still the same ****, two weeks later nothing has happened. Can you just cancel my application, even for the account, and giving me my money back since I am not getting any value for the money and I have already lost contracts due to the delay from you.
I do not even know why you bothered saying you logged a formal complaint on this matter, because it is still the same ****, two weeks later nothing has happened. Can you just cancel my application, even for the account, and giving me my money back since I am not getting any value for the money and I have already lost contracts due to the delay from you.