1 reviews | Active since Oct 2011
How can we confuse you
<p>10h22 06 July 2016<br />RM ********** 3375<br />RX ********** 4068<br />RD ********** 5814</p>
Good day S.Silver,
Thank you for taking the time to bring this to our attention.
As per our telephone conversation I escalated the matter to a subject matter expert to provide you with a resolution to your concerns raised.
We apologise for any inconvenience caused. Your reference for the above complaint is 957291.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Good day S.Silver,
Thank you for taking the time to bring this to our attention.
As per our telephone conversation I escalated the matter to a subject matter expert to provide you with a resolution to your concerns raised.
We apologise for any inconvenience caused. Your reference for the above complaint is 957291.
Kind Regards
Complaints Resolution
Melinda Duvenhage
I don't know how, but Melinda was able to remove an issue that had escalated to a mountain of rubble and replaced it with a large bouquet of flowers. All this in under 4 working hours. No need to elaborate on the specifics, the fact remains, Melissa's turnaround time and fantastic assistance is, (in comparison to numerous past FNB experiences), absolutely extraordinary. She is understanding, patient and extremely pleasant.
Melinda, thank you for your VERY kind intervension in resolving my frustration!
I don't know how, but Melinda was able to remove an issue that had escalated to a mountain of rubble and replaced it with a large bouquet of flowers. All this in under 4 working hours. No need to elaborate on the specifics, the fact remains, Melissa's turnaround time and fantastic assistance is, (in comparison to numerous past FNB experiences), absolutely extraordinary. She is understanding, patient and extremely pleasant.
Melinda, thank you for your VERY kind intervension in resolving my frustration!
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on ********** 000 We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
087 **********
**********
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on ********** 000 We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
087 **********
**********