RS
Rodney S

1 reviews | Active since Jun 2017

05 Jun 2017, 22:32

"HOW CAN WE CHARGE YOU"

<p><br />I have a business and personal account with FNB for about a year. Despite my business turnover, I have never had a call or anything from my so called " team of bankers" with a proposal on my business or personal account since inception.</p> <p> </p> <p>When i log and urgent query regarding my account, i get a generic response, that i will receive a reply in 1 business day.....by which time is too late.</p> <p> </p> <p>BUT when my account is in excess....watch the proactiveness. my debit orders are returned immediately with fees charged...that is how FNB " can help me". I get the unpaid sms before the actual debit order.</p> <p> </p> <p>Their mentality around entrepreneurs is old school, not to metion their narrow creditmindedness. When i started up my business they have not come to the party but when I am fully established and don't need them that's when they will come offering! They are no different from other banks.....same **** different ban****!</p> <p> </p> <p>All those ads we hear everyday means nothing when I, as a customer, experience ZERO!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2017, 08:58
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)