How can we BREAK you

Item: FNB (First National Bank)
Rating: 2
Author: Mark B

AGAIN my debit order was returned after I rectified it within less than 12 hours and FNB charged me another R138 for a for a return of R260.27 This is ridiculous. I get sent an sms that my account is overdrawn and I fixed it immediately but still FNB sends it back and makes a R138! (WELL DONE TO FNB YOU MADE YOUR MONEY AND I LOOK LIKE AN *********** CLIENT AGAIN!!!!!) The best bank ever, would rather BREAK the client than HELP them. Thank you for nothing WHAT A GREAT START TO 2016

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Replies (1)

FNB (First National Bank)'s replyOfficial

04 Jan 2016, 10:28

Hello Mark Botes,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 841809.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply04 Jan 2016, 10:28

Official