How can we avoid you Proudly FNB

how can we frustrate you? proudly FNB.i am currently overseas and i need help with my bank account and i phoned and it cost me an arm and a leg and the phone was just put down.i then tried contacting them through e mail and i received a reply and after i explained what i need help with no reply.looks like they have staff that actually think if you ignore a client it goes away.after having my business account with them from 2004 i must say bad bad very bad service,perhaps they need to look at DSTV and see what vital partthe customer plays. if my bank does not need me ill rather go.