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Ryan R
1 reviews | Active since Mar 2021
30 Mar 2021, 08:06
How can we avoid helping
With the recent liquidation of STA travel, FNB along with other banks indicated in the media that they would assist their clients with getting refunds. I was hopeful when I read and then contacted the credit card division for assistance. I supp**** all the necessary information they requested. Now they have come back to me requesting additional information that I find ridiculous given that it is publicly known that STA travel is under liquidation. For a bank that says you “how can you help”, it is disappointing that you are not willing to help but rather, how can we avoid helping.
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Ryan R's updateReviewer Update
14 May 2021, 11:07FNB were very quick to log a review for my complaint but it has been a month and a half and I have still not received a response. Please can someone provide clarity on my case below.
With the recent liquidation of STA travel, FNB along with other banks indicated in the media that they would assist their clients with getting refunds. I was hopeful when I read and then contacted the credit card division for assistance. I supp**** all the necessary information they requested. Now they have come back to me requesting additional information that I find ridiculous given that it is publicly known that STA travel is under liquidation. For a bank that says you “how can you help”, it is disappointing that you are not willing to help but rather, how can we avoid helping.
With the recent liquidation of STA travel, FNB along with other banks indicated in the media that they would assist their clients with getting refunds. I was hopeful when I read and then contacted the credit card division for assistance. I supp**** all the necessary information they requested. Now they have come back to me requesting additional information that I find ridiculous given that it is publicly known that STA travel is under liquidation. For a bank that says you “how can you help”, it is disappointing that you are not willing to help but rather, how can we avoid helping.
RR
Ryan R's update14 May 2021, 11:07
Reviewer Update
FNB were very quick to log a review for my complaint but it has been a month and a half and I have still not received a response. Please can someone provide clarity on my case below.
With the recent liquidation of STA travel, FNB along with other banks indicated in the media that they would assist their clients with getting refunds. I was hopeful when I read and then contacted the credit card division for assistance. I supp**** all the necessary information they requested. Now they have come back to me requesting additional information that I find ridiculous given that it is publicly known that STA travel is under liquidation. For a bank that says you “how can you help”, it is disappointing that you are not willing to help but rather, how can we avoid helping.
With the recent liquidation of STA travel, FNB along with other banks indicated in the media that they would assist their clients with getting refunds. I was hopeful when I read and then contacted the credit card division for assistance. I supp**** all the necessary information they requested. Now they have come back to me requesting additional information that I find ridiculous given that it is publicly known that STA travel is under liquidation. For a bank that says you “how can you help”, it is disappointing that you are not willing to help but rather, how can we avoid helping.