How can they not help you

I am again not happy with how you are providing your services and honestly I am now just extremely frustrated and just ****ed.

I app**** with you insurance department for my loan payment to be paid as I am now retrenched. This was done at the beginning of March, however FNB only actioned this application during the month of April.

Because of this delay my account was put on a Risk4 status, which in turn affected my ebucks earning potential. I sent an email trying to get it resolved but to this very day nothing has been done, except I am.being sent from one department to another and this is just utter ****ery on my opinion.

Can someone who knows who they need to speak to and how to get this fix this do this job because I am honestly tired of this ****. Over 2 months now???? Fix it!!!!