How can I not help you !!!!!!

I opened up an account in January.I then went to the long street branch to collect my card.I had to take my proof of residence and identity document with me which I did.I then received an sms to say I need to make a deposit into my account which I then tried doing via eft from my absa bank account.The money did not reflect in my fnb account after 7 days.I then called the call centre they advised that my address details were not updated on the system but the account is active.I was then told to call absa and log a missing payment complaint with them..I then saw the money was deposited back into my account on the 18/02/2015.I then called the call centre and the consultant assured me that my account is fine.I wont have any problems with my salary.So today is the 25/02 I did not get my salary as I then called the call centre and the consultant told me the account is frozen.I then went to the branch made the mistake of speaking to the same dam consultant and then she tells me I admit I made a mistake on my side but that was all...She didn't even apologise....Her colleugge had to help her to take the account off hold...I am very annoyed.I thought that switching banks would be hasselfree.