HOW CAN FNB NOT HELP YOU WITH YOUR BUSINESS

In 2014 our business commenced to implement debit orders to collect fees from our clients. At the onset our personal banker advised that there were no limit with regards to the amount that can be collected despite our express enquiry in this regard. On the 23rd of April 2015 we discovered that there was indeed a limit with regards to the amount that can be collected. We immediately contacted FNB and was confronted with terrible service. In the meantime we have increased the so called security amount and signed all paperwork. Up to date we can still not load debit orders since our personal banker, Ilse van der Merwe, advise she is waiting for online banking. First hand experience of how a bank prevents a business to have cash flow. This is an embarrassment to the business since we have to explain to clients that we are sorry for not being able to collect outstanding fees whilst our online billing system shuts them down if invoices are not paid within 30 days.