1 reviews | Active since Oct 2016
how can fnb not help you- smart devices
<p>So after i tried to apply for a smart device using your online service or at least i though it was a services which went offline and i could not complete my purchase/ contract that was on 11 feb 2017, i called your call centre on monday morning and tuesday and wednesday morning, only to find out that your services was offline since the sat never the less when it was online again your consultant tells me that i can get a device of R300 but on sat i could get a device of R800 I WANT YOU TO EXPLAIN HOW THIS IS POSSIBLE SINCE YOUR SYSTEM WENT OFFLINE AND NOW AS PER YOUR CONSULTANT MY CREDIT SCORE IS AFFECTED AS YOU FNB DONE A CREDIT APPLIACTION TWICE IN 3 DAYS...PLEASE EXPLAIN TO ME WHY I AM BEING PUNISHED FOR YOUR FAILING SYSTEMS</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)