HOW CAN FNB NOT HELP YOU ONCE AGAIN, OR STILL AFTER 4 MONTHS OF ASKING

I have complained last week on hellopeter about the terrible service and help from FNB. The quickest i got a response ever from FNB just to not take it further. Now after 40 emails i get told once again i need to give more prove that we are struggling due to Covid 19. I cannot believe how *********** people are and that they dint know what documents they will need. I have now emailed FNB more than 40 times and not 1 single person have the same info. All the want is more and more and more forms. I have been a client for over 10 years and this is how you handle customers in need, really FNB shocked me more and more by the day. Delay tactics is the word and now that Payment holidays is over is still haven't got any help and i have lost my business that i build up for 10 years, shocking is the least i can say. Why can no managers ever come back to you if you ask any staff. Why is no manager ever responding to any clients.