1 reviews | Active since Jul 2016

04 Mar 2015, 22:09

How can FNB not help anybody

My home loan was in arrears with R88 000 because of being under debt counselling for 2 years. Since December i have managed to pay the full amount plus at least 30% every month. Do you think FNB appreciates that? NO!!! They are threatening to take my house if I dont pay the R80 000 in the next 10 days. Now may I ask.....who has 80 000 stored away in a little fund?????? And my only other option is to fill in 5 application forms to apply for temporary credit to fill in the gap, which i will not do because:<br> 1) I dont trust FNB with ANYof my information, i do not use any of my 3 accounts with FNB because I have seen the light of day and gone to a bank that actually gives me proper service and doesnt charge me ridiculous prices on banking fees. <br> 2) And secondly i am trying to make the best of a bad situation and actually paying more than I should to try and get this issue sorted out. <br> 3) My retirement fund pays out in 2 months, but FNB the almighty is not prepared to wait for that. They want the money NOW!!!<br> 4) I see FNB (i do not have words to describe this contempt i feel) is charging me for documents telling me that whatever i try and do is not good enough.<br> Thank you FNB

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Mar 2015, 08:45
Official
Hello mjbenade,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 638933.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)