"How can FNB help you?".... by preventing you to settle your bond when you try to....

I have sold my house and the transport attorney has requested the bond settlement figures from FNB but we were unable to get reaction from them for 3 weeks and another 3+ weeks later they are still holding the transaction up and preventing the registration as they now want me to pay a R92 000 legal fee bill they have been racking up in the meanwhile with legal proceedings against multiple companies that never owned this house, does not exist and did not owe FNB anything when they closed 10 years ago. Guess it is the "How can we help you" getting *****ed bank now. I was a RMB Private bank customer for about 15years and this is my parting gift from FNB after being a loyal and good customer after 35 years.