mM
mark M

1 reviews | Active since Jul 2012

28 Nov 2016, 16:53

How bad can one company be?

<p>Premier banking, spoken to countless consultants, still waiting for some of them to call me back. Still waiting for complainants resolution to call me. Spent hours repeating the same story and still no one cares enough to bother to help. Such a bad decision to move from Standard Bank. This bank claims to be better than the rest and so far have proved to be shockingly bad. Tired of dealing with a bunch of faceless individuals and being pushed all over the place. How bad do you have to be to use this as your forum for customer care? Take my advice and DO NOT join this ban****</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2016, 09:35
Official

Good day Mr. Worrel

Thank you for sending us your feedback I do apologize once again for the service experience. As per telecom I have logged this matter as a high level complaint with the following Hello Peter complaint reference number: ***.

Kindly note that If the premier segment requires any further information or documentation from yourself they will advise you accordingly.

You will receive feedback in 24 to 48 working hours.

Thanks regards

FNB Hello Peter Complaints resolution

(W): ***

E-mail: ***