How about , How can we not help you?

I am completely furious today

I woke up early this morning to get ready for my colleagues and long friend’s wedding this afternoon in Paarl.

I am here for the weekend. Yet FNB has completely decapitated me now. I had visited a ATM that was cash deposit enabled and I had deposited R7 000 into the machine only for the machine to read deposit not successful and for them to tell me I will access to my funds in 72 business hours meaning 5 actual days from now.

This cash has been my livelyhood for the weekend and next weekend to payday

Now I can’t even get to go home I am trapped in a mall as I don’t have Uber credit or funds available for Uber. I won’t be able to go back to my residence on Monday I am completely stranded and all FNB is saying sorry we can’t help you , so I’m how exactly can your slogan be how can I help you the irony is ridiculous actually

To top this off I am a Private Wealth Client is this what one can expect as the level of service to be acceptable

They have no avenues to help me get home or to the wedding for that matter nothing

It’s ridiculous

I was on a call with the private suite they put me through to another dept which simply just put the phone down

Absolutely disgusting I understand this may be a technical issue but as far their nonchalant manner in dealing with my huge problem is worrying.