Hours of my time wasted

<p>I require an account confirmation letter with additional details from FNB, which should not be so difficult, but all staff so far have simply refused to assist or show initiative.</p> <p>I visited the La Lucia branch, spending approx 45 minutes with a consultant who could only give me a generic letter, not with the details I need.</p> <p>I was referred to the Umhlanga Crescent branch, where I waited for 40 minutes in a queue, and was still 3rd in the queue by the time my lunchbreak ended. Runilla Singh took my ticket, refused to provide the letter I needed, and then tried to make me wait in a corner to use their phone to call some other department. If I could simply phone someone, then why waste my time in person??</p> <p>So I phoned the hotline from my office, waited 10 minutes to reach someone who also refused to assist me or give contact details of anyone who can assist, and who then put me on hold for a further 10 minutes when I asked to speak to a supervisor.</p> <p>Unbearable, apathetic service all round.</p>