Hospital Plan

HelloPeter On the 8 April 2022, I went to FNB at Charlotte Maxexe street, Bloemfontein to open an Zero Easy Account. After open the account the consultant approach me with an Hospital Plan, which I would pay R65 via an debit order and the amount of R400 perday. I asked the consultant is this for any admittance in hospital and she say yes. There was no paper work or consent filled in which I signed and she also said waiting period is 3 months. On the 11 July 2022 I was admitted in hospital from 11th till 22nd July 2022. When I started a claim at FNB the first week in August 2022, they asked for documents from hospital and I submit the documents from the hospital. It took them from August till October with this claim and on the 5th of October they send me an sms to say that the claim on Health Cash Plan has been declined. It is the second time I took out an Hospital Plan with FNB, the first one was also deducted from my bank account and when I claimed it was declined and I cancelled the Hospital Plan. On the 7th October 2022 a consultant called me and explained why the Hospital Plan were declined it does cover mental illness. I explained to her that I asked the consultant can I claim if Im admitted for any illness and she said yes. I was very dissatisfied with this service thats why I lodge an complain. I hope you will help me with this problem. Thank you in advance Sylvia Simmons