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marlisabothma M

1 reviews | Active since Dec 2016

10 Dec 2016, 08:33

Horrifying horrible service

<p>In spite of numerous phone calls, emails and even contacting via chat on the app I can still not get my problem sorted out. The consultant I spoke to today wouldn't listen to what I said at which point I lost my temper.</p> <p> </p> <p>20 years with a bank and I'm rewarded with terrible service on a platinum account.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Dec 2016, 10:15
Official

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: ***

Tel Number: *** (Option One)