Horrified at the fact that this bank is considered

Horrible Experience at FNB.

I am a frustrated home loan customer and the process of getting statements has been so frustrating and I am tempted to even put this publicly on Social media and maybe I will get help.

Firstly, I used to have an account with FNB but I moved banks now you approved me for my home loan 2 years ago but I don't remember my username and password. I have called the home loan department asking that I speak to the digital team and I reached out to the digital team who keep telling me to log into my account. I called your call center and they told me that I need to be authenticated through the APP. Has anyone thought about the customer journey here? I just want my home loan statements. HELP or I am posting this publicly