Horrific Treatment

Horrible treatment from FNB. Last month I was charged think R1500 of bank charges. and when I queried it some of the money was credited and some wasn't. I managed to pick up the amount of R405 debited on the 7th of June and because their online profile doesn't allow me to check transactions that far back I had to rely on my memory. The first consultant from Tuesday, which is Sithembile told me it was logged and approved on the 4th of July. The funds should reflect Tuesday night. LIES guys LIES, nothing reflected and I called on Wednesday fuming obviously and I spoke to Kagiso and she said there is no such on the system. She then told me she would have to log a new request for that amount. Why? What gives a company the audacity to lie to clients? Where is the boundary? I asked Kagiso to inform the manager to call me, his name is Christopher. Did he call? No. During all this there was a time I spoke to a consultant and that consultant hung up on me and I had to redial. My question is, does FNB even care about the customer service their client receive? To this day the funds are not in my account. I tried calling this morning to follow up and the call was cut off when a consultant picked up. This demotivating. One thing for sure, the fact that i am writing this review, it mean I will be parting with the bank that I have been with for years. and at this point its okay because I need a bank that will respect my money, my account and myself.