Horrific student loan process

<p>I have tried to increase my oldest son current student loan and tried to apply for my second son student loan through FNB and my banker Lizette du Bruin as well as a manager Agnisha unsuccessfully and get send from department to department. Even after I logged a complaint and the complaint line called me to confirm they will assist and resolve the problems I still can not get help or feedback. The previous 3 years went relatively smoothly and now in his hounours year everything goes belly up. I have been a good client with FNB and Wesbank for over 20 years and this is the worst they have treated me ever. All I hear for the past few days is that they have system problems.To test I have app**** at SBSA for the seconds son new student loan and low and behold did everything online and allready got conditional approval within 2 minutes and I do not even bank with them much less use the private client service as with FNB. Seems to me that loyalty counts for nothing at FNB and service goes down the drain. Just another number...</p>