1 reviews | Active since Jul 2013
Horrific STAFF ATTITUDE, Mafia tactics.
<p>I logged a complaint about poor staff attitude regrding Riana Davis on FNB customer care website, Ref ********** , The complaint was: UN-QUALIFIED STAFF CHANGED MY ACCOUNT TO ANOTHER TYPE OF ACCOUNT AND CLOSED MY MONEY MARKET ACCOUNT ** WITHOUT MY CONSENT OR AUTHORISATION*** I was not in the Branch! Then I get a sms to rate the service after this was done . This morning SHE SENDS ME A SMS, FOR ME TO CONTACT HER REGARDING MY COMPLAINT AGAINST HER?? Seriously?? Really?? I am shocked. FNB this is how you resolve issues?</p>
Good Day
Thank you for taking my call earlier,I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for taking my call earlier,I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)