Horrific services standards

To whom it may concern

I'm horrified by the exceptionally uphauling service standards FNB maintain to offer me. This is so poor it's an embarrassment for people to pickup a phone and not understand my frustration in regards to my unhappiness. How complicated can it be I'm absolutely gutted by the services I'm getting from FNB. I feel humaliated and insulted that I've been undermine by employees that feel they can get on the phone with clients with smooth sentences and lines but have no knowledge or understand of what they talking about or the nature of the clients concern. After numerous complaints and phone calls. FNB decided to try a sneaky method of thinking they can win me back by offering me a product they ones rejected after I made them smart enough to understand they have not done their job thoroughly. This call just proves further incompetence and lack of follow through by senior personal. It's uphualing to know that simple service standards can't be maintained and no employee has the ability to understand a client from management to staff what a insulted to such an acliamed to be outstanding bank. This now is after 2 branch managers, complainants manager, numerous staff members and non could have provided me with some short of satisfying service it's completely outrageous. Where has FNB losted it I'm lost for words I don't know what to say. My request is simple I would like to speak to the customer service manager of FNB or the customer relationship manager that deals with matter of this nature. It's been more then four days after making this pretty clear where my complain be directed. Let's see now that I've taken the liberty of making a complaint the right person phone me otherwise you hear from me again and again till I get to speak with the correct person. Someone must tell me what so difficult with such a simple request. I've had it and I'm super unhappy. I hope this matter can be dealt with. Please when calling have the understand of the nature and history of my complain. I hope to hear from someone soon and not have to wait like I'm currently waiting, even thou the matter was apparently internally escalated. Regards, Gurshwen