HORRIFIC SERVICE - UNWILLING TO ASSIST

<p>I have no words anymore. One moment I'm so upset with the poor service from FNB and then they totally blow me away with their excellent service, especially on my previous complaint where they went the extra mile.</p> <p>This time is such a huge problem, I can't express it in words.</p> <p>We are immigrating to New Zealand and my husband is flying next Thursday 19 January.</p> <p>He was busy transferring money in order to purchase Forex and in error paid it into the homeloan account less than an hour ago.</p> <p>Went to the branch to have it reversed - they refuse.</p> <p>we have sold our house and thus the bond is under cancellation and as a result they refuse.</p> <p>This is not acceptable - the payment was made in error and reversal thereof will have no impact/negative effect on the cancellation. Guarantees have already been issued and signed on the cancellation figures prior to this payment made in error.</p> <p>What are we suppose to do now? We don't have R15 000 lying around to purchase the Forex. Furthermore, by NOT refunding the money it will have an impact on the cancellation figures on registration in the Deeds Office which is going to only have an impact on us the sellers/cancellation of bond.</p> <p>How can you NOT take the circumstances into account?????????</p> <p>This was a bona fide error and should be corrected immediately - this is OUR money not yours!</p>