Horrific service that ruined my whole hoiday

<p>FNB took off my loan debits on the 15th of December 2016, I went into the bank and rectified the issue where they put me on the line with the loans department which took more than 50min to answer the call. They eventually paid back my debits and I asked the guy to double check that my debit will go off on the 30th of December 2016 as I expected a small bonus before then and he agreed that it would only go off on the 30th of December and no other payments will influence it. On the 27th of December a bonus of R2000 was paid into my account and directly after it was in my account the loan debit of R1895.78 went off. I phoned FNB loan department on the 28th and asked them to help me out once again and nothing has happened this far and left me stranded without any money on my holiday down at the coast. I phoned the again on the 30th and could net even get through to them as all the calls to the call centre depleted my airtime whic calculated to more than 1 hour and 30mins holding on for the to answer my call. This is unacceptable as I am a client and all my accounts are up to date. I am looking at moving all my accounts to a different bank in the new year as I do not get the service which I pay for everey single month.</p>