Horrific service, not recommended.

Absolutely horrific service received from FNB. My debit card expired in August 2023 and this has been going on since then! Yes 6 months and this problem is still going on. After speaking to my banker and explaining that I am currently overseas, I did a video to confirm I would pay the DHL charges to have my card shipped to my location. I also sent a copy of my ID to confirm my identify. From there I never heard anything. For about a month, I would message and be told my card was going to be destroyed by the courier, but no one I spoke to at FNB could confirm if the card was in Cape Town or at my current location. In addition, they never took any courier charges from my account, proving that the card was never sent in the first place. I have been without my bank card for six months and I still cannot get a reply. This has been sent to their customer service team, my private banker and other people at FNB with no luck. I can honestly say that this bank is the worst bank in South Africa.