Horrific service from FNB online chat!!!

How horrible can FNB online chat services be! I have had the worst service from the chat services team at FNB online when i spent more then an hours and spoke to half of the staff and was passed from pillar to post and still didnt get any help. I have had no issues with FNB in the past but today they have raised the bar of poor service. I was transfered through out the process and even logged a complaint. I expressed dissatifaction through out the time but not a single agent payed any attention to me ,instead transfered me through to the next agent and the next ...TOTAL DISSATIFACTION WITH THE PROCESS AND THE DEPERTMENT and the worst part is having to repeat myself instead of having them read and see my issue. HORRIFIC I MUST SAY !!! Why does such a huge bank not have escalation layers for customer such as myself. i write this post so they can get they online chat up to standard