Horrific service from FNB

I transferred funds erroneously into an account that is on hold due to not being FICA'd. The first time I tried to correct this, I was on te phone for 1/2hr and spoke to 7 different people. I then sent through documents to have the account FICA'd and 3/4 days later I'm still waiting for a response. My private banker could not or does not want to help, the business account manager is out of the office most of the time and all I got so far is an automated response. Absolutely terrible service!