HORRIFIC SERVICE FOR PREMIER CLIENT!!!

<p>About a year ago I app**** for an FNB Premier Cheque Card, I was also offered a Premier Credit Card which I refused as I am not the type of person who likes credit. The consultant whom assisted me explained the benefits of the card and one of the benefits was the free access to Domestic Slow Lounges at the aiport.</p> <p> </p> <p>I am not the travelling type, however I needed to fly to Cape Town for a funeral on the 25th of May 2017, so I leave early that Thursday morning, get to the airport and go to Jackson's for a nice big breakfast. I later go through the boarding gates and still have about 20mins for my flight, so I decided to pop by this Slow Lounge to see what it's all about(this is my first time). I give them my card, they swipe it and allow me access(no notification of money out of my account). My partner and I go in, have a complimentry coffee each and leave 15mins later.</p> <p> </p> <p>About 5days later I see that they charge me R250 each, for something I was told to be free of charge. I was FURIOUS!!!!</p> <p>I then call the FNB Premier customer services line and a consultant said that they have to get their manager to listen to the call and will get back to me by the next day.... my reference: Rd ********** 1491</p> <p> </p> <p>It's now gone <strong>6</strong> days later and still <strong>NOBODY</strong> has contacted me!!!</p> <p> </p> <p><strong>If this is how you guys treat your PREMIER CLIENTS, I can only imagine how you would treat your other clients!!!!!!</strong></p>