YO
Yahya O

1 reviews | Active since Oct 2011

17 May 2016, 06:16

Horrific Service

<p>Good Day ,From the 9 April 2016 Been trying to open up a account ,I Call the call centre 2 times a day ,average waiting time is 20 Minutes.Each time the consultant assures me all is ok and will be contacted within 3 Working days to finalise the account.Seems like this 3 days is dragging into 3 Months.Why give me false information and false hope if nothings been done.</p> <p> </p> <p>Absolutely fuming withn this pathertic service.Yesterday called again ,i was assured a feedback email before 5 PM,Still havent received any email.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 May 2016, 08:11
Official
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and the reference number is 923422. Regards Complaints Resolution Daffnie Govender Email address: *** Tel number: *** (option one)