HORRIFIC SERVICE!!!!

I called into the contact centre to make payment arrangements for my gold credit card. I spoke to Ruth first who advised me that I am unable to make arrangements as there is a arrange on record already, I asked to speak to her manager (Dorothy Lawrence) who was in a "meeting" at the time. I then called again just to find out how much the installment for this month is and I spoke to Odelle who then advised it is R1174 which is the incorrect amount. I asked to speak to her manager and she **** and said that her manager is on lunch. I called for the 3rd time and spoke to Una who was EXTREMELY RUDE. When i asked her for her name and surname she then told me with an attitude that she is not ENTITLED to give me her surname. HORRIBLE service from this consultant and I am extremely disgusted with their service. I will NOT advise anyone to bank with FNB. I AM UTTERLY DISAPPOINTED!!!!

I then spoke to Fortunate who advised that her manger is in a meeting and that I should call back at 2:15pm I asked if her manager could call me and she advised that they are not allowed to make outbound calls. What type of manager can not call a client back?! My airtime and my time has gone to waste, ANOTHER EXPENSE!!!