1 reviews | Active since Mar 2009
Horrific service
I recently upgraded my account via the call centre. I was told that my new account will be activated once a deposit was made. This happened today, what a devastating experience. My account was frozen, so my traction's decline in store. i had to drive all the way home to get FICA docs. I was always mislead to believe that my saving account could not be cancelled so i now have. 2 active accounts. i have been banking with FNB for over 6 years and am now in the process of cancelling my account.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)