Horrific Service

On the 9th of October I paid funds in error to my Covid relief account on the 10th October I called FNB and asked for the funds to please be reversed they informed me that it will take 2-5 business days for someone to get back to me on the 13th Oct I had FNB primer email me stating that the refund will take 2-3 business days, 3 businesday came and went and I contacted fnb again asking as to where my money was and all I keep getting was the fact that my enquiry has been escalated after a week I went to the FNB branch to try and have this reversed as to where I was told they weren't able to assist as I need to speak to the Covid department however when one does call no one answers so that was pointless the manager at the branch advised that the quickest way this will be resolved is if I log a formal complaint which I find is ridiculous because why do we as customers need to put in a complain for one to be assisted by people who should quiet frankly just do there job. After I submitted my complaints I got an email to say once again someone will contact me in 24-48 business hours and hey surprise surprise no call ... a week later FNB premier calls me to assist with my enquiry only to be quiet suprised that its only taken 3 weeks and still nothing was resolved well speaking to the gentlemen he advised that he won't put me through to complaints go which I informed him that I have already gone that route and still have received no service he then advised that once again this will be escalated.. its now been a month since I have had this issue and all I get is someone will contact me in 2-3 businessday and still nothing.... the level of service I have recieved is dispecable and absolutely shocking that FNB has a bunch of *********** people working for them... I want nothing to do with FNB and just like everyone else I will be finding myself another service provider . Thanks for nothing