horrific servic

fnb sent me a watsapp to up date my details for fica. i went to fnb centurion and the consultant assisted me and informed me its all sorted. i then got another sms and email. i then went to fnb life style, which took an excess of 1,5 hours. they needed my fnb bank statements, dont know why its on there system, proof of address, payslips, id. i gave them everything. they phoned three times to make sure everything was in order. and to day i got an sms that my account is blocked for transactions. what is going on with fnb. this is totally unacceptable. terrible .