1 reviews | Active since Dec 2016
Horrific Private Bankers
<p>I have a huge problem with my private banker and her manager Moneefa Masoet. I want someone within FNB private clients to explain to me why my bank account was overdrawn, why I was told I didn't have enough funds in my account by Moneefa Masoet when I am telling her my sms are stating different. I also want to know why FNB has charged me my normal service fees on the 18 Nov already as per normal, and on the 24.11 and again 01.12 I want that money refunded into my staff account ASAP. I want to know where you employ managers like Moneefa Masoet that has attitude with your private clients? I WANT FEEDBACK ASAP.</p> <p>Then out of anger i said to cancel this insane private clients acc and this morning only to rec an email they downgraded my account.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Daffnie Govender, I am a staff member, I have monitor my account on a daily basis, so its clear I know exactly how much money I have, to the cent. When a manager tells me I didn't have sufficient funds in my account when swiping is BULL sh*t. To top it off I get sms. So I want someone within your company to draw a detailed Statement showing me the available balance to me, not the reserve side the available ( money I can touch ) including all sms sent from FNB to my cell from 25.11.2016. I have NEVER ever been over drawn on my staff account, NEVER. I check before I go into a shop.
Daffnie Govender, I am a staff member, I have monitor my account on a daily basis, so its clear I know exactly how much money I have, to the cent. When a manager tells me I didn't have sufficient funds in my account when swiping is BULL sh*t. To top it off I get sms. So I want someone within your company to draw a detailed Statement showing me the available balance to me, not the reserve side the available ( money I can touch ) including all sms sent from FNB to my cell from 25.11.2016. I have NEVER ever been over drawn on my staff account, NEVER. I check before I go into a shop.