HORRIFIC POOR SERVICE FROM FNB

ABSOLUTELY AWEFULL TO DEAL WITH. I have had a cheque account and credit card with FNB for 20 years. I never banked with FNB for my businesses as I had really bad experiences with FNB when I was starting my business. 20 years later and I have been retired for 3 years and I opened a 32 day investment account with FNB to park a large sum of money. I deposited the money, which FNB were only too glad to accept. Within days I received an SMS ON 7 Dec 2022 stating my account had been blocked as I needed to verify income. Not only did FNB block my investment account but they also blocked my cheque account so I am unable to transact. I have responded to all there emails, forwarded all the requested documents and yet it has been over a week and I still don't have access to the large investment amount or the funds in my cheque account late afternoon on 14 Dec 2022. I can not pay anyone or purchase anything. It is my hard earned after tax money that FNB has blocked with no reasons why and no clear communication. I have called the income verification division within FNB daily and they will not let me speak with anyone who is responsible for making the decision. Its worse than calling the government and trying to get some form of coherent response.