Horrific level of service - actually non existent!

I was one of those people who got caught with credit card *****. Worst service I have received from their FNB ***** department and FNB credit card department. I reported the ******* purchases on a Saturday after 16:00 on my credit card to the ***** department within 30 minutes. according to them they could not stop it and all the transactions of R 70 000 went down. After their 30-day expected time frame of investigation I did not receive any case ref number or any calls from the Credit card ***** department. This led to endless calls to the department and customer service which until today could not provide any feedback regarding the ******* transactions. I did receive a call from a very rude consultant with an verbal offer, the consultant did not provide until now a written offer on an official FNB document. I have now read some of the reviews on the platform and I can agree with the poor customer service that FNB provides to their customers.